Reviews

J T.
J T.
07:55 15 Sep 22
Thanks to Darren and his team for renewing my retirement visa and re-entry permit! I got it back in ONE DAY! Awesome service. I highly recommend Key Visa and will definitely be using them again in the future!
Brenda B.
Brenda B.
03:16 12 Sep 22
Friendly and efficient service ...
Nicholas D.
Nicholas D.
22:35 19 Aug 22
In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
Steve H
Steve H
06:47 12 Aug 22
Darren and his staff are friendly, helpful and most of all very knowledgeable. If you need real and accurate advice then look no further.
pieter M.
pieter M.
14:23 31 Jul 22
perfect help to get a visa
Ian L.
Ian L.
04:53 08 Jul 22
Darren and his team are truly excellent offering an exemplary service. Was updated regularly as visa was processed and everything went smoothly. Darren took time to explain the process and was always available to answer questions. Highly recommended. Thank you
Wayne C
Wayne C
01:52 07 Jul 22
Great service from Darren and his Team, highly recommended! They get the job done courteously and professionally every time.
Dave N
Dave N
06:32 06 Jul 22
Easy process to get my 15 month visa. I highly recommend Darren and his team. A+
Chris H.
Chris H.
04:22 06 Jul 22
Passport renewal
Travelling O.
Travelling O.
01:43 05 Jul 22
Good and quick service, reliable staff that can handle all visa issues within reason.
Jason M.
Jason M.
15:16 02 Jul 22
Great staff very helpful. Highly recommend Key Visa.
Nicholas W.
Nicholas W.
00:38 02 Jul 22
Key Visa fantastic helpful staff you want your loved ones to go home with you this is the place that will make it happen.
William F.
William F.
12:03 01 Jul 22
I received the answers I wanted. Quickly and easily
Kawasaki 59 5.
Kawasaki 59 5.
21:20 27 Jun 22
Excellent if u need visa or anything Darren is the man.
Brian C.
Brian C.
03:58 15 Jun 22
I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
Christopher W.
Christopher W.
11:03 06 Jun 22
Efficient service. I use them every year to get my certified letter from the British Embassy to support my Pension Income for my Retirement Visa. Unfortunately from 14th December 2018 the British Embassy will no longer certify income letters. No one yet knows what new arrangements will be put in place by Pattaya Immigration! I now useKey Visa to do it for me. Excellent service. I was unable to get my retirement visa last November 2021 as I was bedridden then. Key Visa did it for me. I have used them for a number of years
Tim F
Tim F
07:59 01 Jun 22
A big thank you to Darren and the staff at Key Visa. I received prompt, courteous and professional communications and service for the annual renewal of my extention of stay and multiple reentry permit. I will be back once again this time next year. Great job!
David H.
David H.
01:04 31 May 22
T A.
T A.
06:30 27 May 22
Great staff and excellent service.Both polite and prompt.
H A
H A
12:05 24 May 22
Professional and honest man, he extended my tourist visa in one day and at a reasonable price, definitely recommend this office.Hassan,
andy W.
andy W.
03:21 24 May 22
well Darren it had been 2 years since i last saw you ,i would like to thank you and your staff for an excellent service for my visa. I can highly recommend key visa for all services and i have used them for many years .Dont go anywhere else use Key Visa
Jay R.
Jay R.
15:19 02 May 22
Experienced & knowledge about all things immigration and visas
John A.
John A.
07:11 20 Apr 22
Rang them to update my tourist visa from 30 day to 60 day. Was advised I needed my passport plus another passport photo. I dropped them in the office, 5 mins paperwork. Email received day later job done✔️ Took the aggro of doing it myself as a first time visitor.Staff very helpful, I'm more than happy to give Darren and his staff a 5 star review
paul C.
paul C.
19:04 04 Apr 22
Very helpful and courteous.
Charles C.
Charles C.
07:22 28 Mar 22
Great place for expats to get visa applications completed in record time. They have great immigration contacts so you don't have to wait nearly as long as others do. Also this is only for expat visas. They don't do tourist visas.The only reason the didn't get 5 stars is because the employees are difficult to understand so I had to go in a few times instead of being able to handle things over the phone. The owner is a Brit so for English speakers he's usually always available for questions.
Thinka B.
Thinka B.
05:27 12 Mar 22
Excellent and prompt service, very professional.
Linda G.
Linda G.
12:46 11 Mar 22
Key visa staff were really helpful and knew exactly what to do for my request.My application was handled efficiently and quickly and my passport returned very quickly with the stamps required.I would definitely recommend Darren and his staff if you need any visa or passport assistance.
John - C.
John - C.
13:55 07 Mar 22
Excellent service from Darren and Key Visa. My only complaint was with The Thai Post office who managed to lose an EMS envelope with my passport in it. The passport was wrongly delivered to another town 20 miles away because the postal workers could not read English which was very clearly printed on the envelope. It took a whole day for my wife and the postman to track down the missing passport. Darren was very patient with me and my rantings and very supportive. I would advise anyone that has to deal with The ThaI Postal system to write their address in Thai. In the sticks very few people understand English.
Scott Y.
Scott Y.
11:51 26 Feb 22
I have known Darren many years and he has helped me with a range of visa processes during my time in Thailand over the past 15 years. Professional, honest, hardworking and a pleasure to do business with. His staff are friendly and welcoming and they will assist you every step of the way. I recently lost my job and thus had my work permit cancelled and Darren assured me he could help and that's exactly what he did. A pleasure to know. If you need any help and advice with visas, give him a visit - you won't be disappointed. Cheers for your help and kindness!
Jura K.
Jura K.
08:03 24 Feb 22
Very good service. Thanks.
andrey tkachev T.
andrey tkachev T.
10:44 16 Jan 22
Very efficient and fast service . Despite the expected slowdown due to the New Year holidays and Covid, Darren and his team did everything possible to solve my problem in a timely manner. I will definitely come here again.
nigel R.
nigel R.
07:50 15 Jan 22
Very good advice, fair prices.Best visa shop i have found in 20 years
Gal Z.
Gal Z.
08:41 06 Jan 22
Pretty lovely
John S.
John S.
12:06 21 Dec 21
Great service and friendly staff which make it easier to get a visa
Robert H.
Robert H.
05:56 13 Dec 21
I recently renewed my UK Passport through Key Visa and found Darren and his staff to be extremely helpful and efficient. My Passport arrived as promised with zero drama and/or issues. And as such, I highly recommend this company and will definitely be using their services again.
j r
j r
10:13 29 Nov 21
Excellent service will use again and recommend to all. Darren and his staff answered all my many questions quickly and efficiently . Even when all travel restrictions over I still think his professional service extremely good value, a great saving of my time and effort and great value JOHN C RAI
Martin C.
Martin C.
08:50 04 Nov 21
After experiencing problems with initial application for my son's passport Darren at Key visa resubmitted a second successful application at no extra cost. Very happy with the service I received.
Wichan P.
Wichan P.
10:37 27 Oct 21
Good and fast service .
Colin C.
Colin C.
02:16 25 Oct 21
Does what it says on the tin. Excellent service.
Hasy H.
Hasy H.
04:26 24 Oct 21
Great service friendly people specially great Darren
Joe W.
Joe W.
06:05 19 Oct 21
First time used but not the last excellent service can trust darren
justin M. C.
justin M. C.
15:15 18 Oct 21
Darren and his team are always professional and on point.
Kim N.
Kim N.
09:25 16 Oct 21
William
William
12:35 15 Oct 21
Not my first dealings, they are excellent.
Cameron A.
Cameron A.
05:17 23 Sep 21
Great service for getting a new UK passport during Covid restrictions around Bangkok. Thanks Darren!
Gary Z
Gary Z
02:44 08 Sep 21
Darren does a great job at reasonable cost for those who find navigating Thai immigration cumbersome or complicated.
justin S.
justin S.
16:46 28 Jul 21
In the last 16 months Darren has assisted me with getting a new uk passport whilst living in Thailand and just recently a tourist visa for my thai girlfriend, he is very knowledgeable and a pleasure to deal with, would highly recommend
carl E.
carl E.
03:23 23 Jul 21
Fantastic service highly recommended
David P.
David P.
05:12 07 Jul 21
I was dreading the prospect of going through the lengthy process of renewing my British passport so I decided to give Key Visa’s passport renewal service a try and I am so glad that I did.All I did was to provide two photographs and pay the all-inclusive fee of THB 12,000. This fee covers all the charges for Key Visa, British HMPO and two trips to Bangkok for Key Visa staff to submit the application and then collect the new passport. I was in and out of their offices within 10 minutes. All documentation was completed by Key Visa staff.After 20 days, I received an email from British HMPO that my passport was ready for collection.I extend my sincere thanks and gratitude to Key Visa for their amazingly prompt and efficient service and would have absolutely no hesitation in recommending their British passport renewal service to anyone who wants a stress-free passport renewal.
scott C.
scott C.
02:41 03 Jul 21
Excellent service, extremely efficient, UK passport renewal completed in 3 weeks.
Brian Y.
Brian Y.
08:58 13 Jun 21
Oh dear,just another boring comment from a satisfied customer.But there's nothing boring about Key Visa.This guy Darren and his team are amazing.I applied to renew my British passport.Took heed of reading about issue delays,but my new passport came back in under 4 weeks.I live in Phuket and was worried about traveling to Bangkok during this covid time.But I needn't have,Key Visa took care of everything,and the service isn't expensive when you consider air fares,accomodation,hassle.So i'll make it brief,Thank you Key Visa,Thank you Darren,Thank you team.
John H.
John H.
13:17 06 Jun 21
Used Darren's services 12 years ago, very efficient and I highly recommend him. Good to see he's still going strong.
Ralph T.
Ralph T.
10:53 06 Jun 21
Peter S.
Peter S.
04:00 08 May 21
Excellant as usual
James T.
James T.
14:19 28 Apr 21
First Class Service, I would recommend without hesitation...
TheJoelBrowne
TheJoelBrowne
06:54 06 Apr 21
Super helpful and all sorted quickly
Max P.
Max P.
14:46 15 Mar 21
Prompt and friendly response
gianluca B.
gianluca B.
11:05 11 Mar 21
Blink-speed service, 24 hrs. to have my visa...no problem at all, very professional, highly recommended
Wendy K.
Wendy K.
02:36 05 Mar 21
Very helpful and experienced staff.
Mark R.
Mark R.
10:34 04 Mar 21
Kev W.
Kev W.
05:10 21 Feb 21
After seeing a couple of YT videos there's only one company I'll be using, key obviously. I will be moving over in the next 4 years or so but in the meantime my partner will hopefully travel to the UK in-between...
Gordon S.
Gordon S.
05:25 19 Feb 21
Stefan B.
Stefan B.
03:38 18 Feb 21
Thanks to Darren and the team. They sorted my marriage visa and made the entire process easy and straightforward. The whole process was completed in 4 weeks. I would highly recommend using them and I will be certainly be using their services again.
Ian B.
Ian B.
13:01 01 Feb 21
Very good service, professional and friendly.
Peter J.
Peter J.
01:24 29 Jan 21
First class service.
Julian H.
Julian H.
14:41 13 Jan 21
Excellent help, support and advice ...Thanks
terry H.
terry H.
06:11 13 Jan 21
Have not used them but have heard good reports about them.Hope to use them in the future.
Mark O.
Mark O.
08:19 07 Jan 21
Well recommended company for all your visa needs
Liviu B.
Liviu B.
20:10 18 Dec 20
Darren and his staff were an absolute joy to deal with, from start to finish. He got my girlfriend a 6 month UK Tourist Visa and made the entire process easy and straightforward. I asked him many, many questions, yet he was always happy to help me and gave me reassurance, which was very much appreciated. This is an outstanding company and I highly recommened them to anyone who wants a visa. I will definitely use key services again for when I will need to get married with my thai girlfriend next year and obviously then apply for the marriage visa for my girlfriend.Thanks again Darren . Top man👍
John W.
John W.
21:50 15 Dec 20
mark H.
mark H.
03:23 14 Dec 20
Was a little nervous sending my UK passport from Phuket to Pataya for renewal. I needn't of worried, the service provided was quick and efficient. The whole process took 6 weeks, which given Covid was very good. I whole heatedly recommend Key Visa for UK passport renewal as a hassle free option. Thank you.
Richard T.
Richard T.
11:21 23 Oct 20
dave V.
dave V.
14:40 30 Sep 20
I have used this company for many years now for tourist visa weddings and now settlement visas in the UK. I would 100% recommend this company very helpful and great staff.keep up the excellent work.
69 M.
69 M.
09:59 23 Sep 20
Helpfull . Nice staff. They have been doing this a long time
Raymond R.
Raymond R.
15:10 17 Sep 20
Darren & staff very polite & efficient.
Iain A.
Iain A.
08:25 15 Sep 20
Best service every time. One stop shop no hassle.
Kenneth B.
Kenneth B.
06:19 10 Sep 20
Great service yet again. I cannot thank you and your team enough.
David D.
David D.
09:12 06 Sep 20
Living on Koh Chang, the thought of dealing with all the bureaucracy of renewing my British passport and having to go to Bangkok myself, prompted me into contacting Key Visa Co. A wise decision - from start to finish the process was completed easily. The nervousness of being without my passport in Thailand prompted a number of questions during the process which were all answered promptly, and perhaps more importantly, truthfully as the answers given always turned out to be correct. I would have no hesitation in using Key Visa Co again - even if I was much closer to Bangkok. Thank you Darren.
Peter Slade P & F
Peter Slade P & F
21:40 05 Sep 20
Excellant as always
Steve G.
Steve G.
00:55 26 Aug 20
Just used Key Visa to renew my English passport, the process could not of been simpler, all done in the time frame they quoted. Also good with communication during the process, so one knows exactly what is happening.An excellent service and Key Visa / Darren will be my go-to office for any of my needs in the future......
Jonathan R.
Jonathan R.
12:35 27 Jul 20
I have used key visa and Darren twice now, no problems, good service. Very pleased.Cheers.
H S
H S
03:59 15 Jul 20
Casey G.
Casey G.
01:28 08 Jul 20
Excellent service and would recommend this company to anyone looking to avoid the hassle of going to Bangkok (potentially for three weeks) if they're in need of passport renewal. Always very quick to respond and a very professional approach all round!
Paul B.
Paul B.
09:53 03 Jul 20
Update July 2020. Just used these guys to renew my passport. Highly recommended !Great service from Darren and the team when renewing my retirement visa. I will be using them again.
Tigfh H.
Tigfh H.
00:55 11 Mar 20
Michael K.
Michael K.
11:02 06 Mar 20
Greg L.
Greg L.
02:05 05 Mar 20
I live in the Nongbualamphu area and was naturally a little wary of sending my passport and documents through the post to Pattaya but no problems whatsoever and my new UK passport arrived back to me within 3 weeks of the application arriving with Darren. A highly recommended service - takes all the stress out of what would be an expensive and time consuming process. Well worth every Bhat of the fee - thank you for an excellent service Darren and the team at Key Visa!
N L.
N L.
04:33 26 Feb 20
I have used this service for obtaining a second UK passport. Excellent service where I obtained my passport hassle free. Just doing the same again. Highly recommend you use. Darren and staff very helpful.
Deepak D.
Deepak D.
09:10 22 Feb 20
They helped me get a retirement extension. Nice people and a superb job.
Nersi S.
Nersi S.
12:38 16 Feb 20
Great serviceProfessional friendly staff.Will definitely use their services again.Highly recommended
michael M.
michael M.
09:09 14 Feb 20
first class sevice and very helpful for all your visa needs .
Robert T.
Robert T.
11:47 28 Jan 20
Excellent communicating skills and very efficient staff to help all Brits and Aussies with their passport and visa requirements.
Iain M.
Iain M.
10:47 27 Jan 20
Darren and his staff were an absolute joy to deal with, from start to finish. He got my girlfriend a 6 month UK visa and made the entire process easy and straightforward. I asked him many, many questions, yet he was always happy to help me and gave me reassurance, which was very much appreciated. This is an outstanding company and I highly recommened them to anyone who wants a visa.
Glenn C.
Glenn C.
05:28 30 Dec 19
Competent and friendly
Michael C.
Michael C.
11:31 26 Dec 19
Helpful. Good fees
craig M.
craig M.
11:37 09 Dec 19
A big thanks to Darren and Key visaApplied for a 3 month Australian Visa for my girlfriend,Received 2 years worth of multiple visasthe most knowledgeable company in Thailandalso great communication, hard to fault
Andrew B.
Andrew B.
07:32 05 Dec 19
I have used Key Visa for my daughters English Passport in 2015 and wife and stepdaughters UK settlement Visas this year, 2019. Thanks to key Visa's excellent services we were successful in obtaining all of these.
charich ช.
charich ช.
16:37 01 Dec 19
graham W.
graham W.
09:43 01 Dec 19
Spencer S.
Spencer S.
02:36 29 Nov 19
I have been using Darren at Key Visa for nine years for both mine Visa for Thailand and my GF for the UK, Darren and the team go out of there way to make it simple and stress free. I would not use or trust anyone else to look after both mine and my GF Visa requirements. Thanks Darren for all your help over the last nine years
Adam C
Adam C
04:25 27 Nov 19
The fee was well worth not having to travel to Bangkok to the embassy and then having to go a second time when the new passport was ready. All done with EMS.
barry P.
barry P.
04:20 25 Nov 19
Very helpful . Knowelgable staff .
Tony S.
Tony S.
08:43 20 Nov 19
Good and quick service
Richard B.
Richard B.
12:38 14 Nov 19
Darren and his staff provide a great service at a reasonable price and I would recommend them to anyone.
Leslie B.
Leslie B.
04:37 14 Nov 19
Shaun D.
Shaun D.
18:55 31 Oct 19
Hi Darren, I dont usually do reviews but couldn't let this go without giving you a quick mention, than you to you and your staff for making my visa run to Cambodia absolutely perfect, such an easy process, will be using you from now on thank you
John M.
John M.
09:10 28 Oct 19
Used the place a while ago great service .
Jim O.
Jim O.
07:43 26 Oct 19
Very efficient and well priced service. No complaints.
Dave M I.
Dave M I.
10:20 23 Oct 19
Top man Darren!!😁
Jeremy H.
Jeremy H.
08:08 14 Oct 19
Excellent service I was very impressed
Danny M.
Danny M.
14:46 09 Oct 19
Thank you Darren and his team for successfully getting a visa for my girlfriend Duangphon, Very professional and got exactly what we wanted ( A 6 month visa to the UK), I recommend Key Visa to anyone who wants a visa done right the first time from real professionals and I will always be using Key Visa for my girlfriends Visa in the future, We’re absolutely delighted 😁
Darren and his team have sorted out a new English renewal passport for me in the past, and is now in the process of organising my son his first British passport so he will have both Thai and British passports available for his future, this I believe is very important for any foreigner likewise in my similar situation.I always find Darren’s professionalism second to none, he does a first class job every time and when I get the chance I always recommend his service to anyone wanting to get things organised quickly and efficiently.I am here in Thailand ten years and know after vast experience it always pays to use the best and get the job done right the first time, and to do this Darren is defiantly the man.Thanks Key Visa And Your [email protected] Harry
chris M.
chris M.
02:49 22 Sep 19
Good efficient not easy to find at first but well worth finding
Paul A.
Paul A.
10:19 20 Sep 19
Been using Darren for years !!! I will not use anyone else the service is simple first class !!! Do not go anywhere else REALLY
Grahame C.
Grahame C.
03:40 11 Sep 19
Good service. Straight talking.
Edmond S.
Edmond S.
10:55 16 Aug 19
Totally satisfied customer great job Darren thank you very much
derek C.
derek C.
14:43 13 Aug 19
This company were superb. Helped in every way. Fantastic..l was lost without their help..Class..My son is Thai.their help was immense...Massive thanks
simon G.
simon G.
01:29 08 Aug 19
Great service, very professional. I am from UK, my wife from Lithuania and our adopted son is from Hong Kong. Darren and his team sorted out my retirement visa and my family's right of abode in Thailand with no issues at all. Highly recommend the service and fees are very reasonable. 5 stars!!!
Wendy B.
Wendy B.
04:57 29 Jul 19
I have nothing but awesome things to say about Darren and his team. I am not the easiest client being quite highly strung i tend to ask 500questions about the same thing, every answer was met with patience and explanatory info. Professional affordable HONEST service with minimal effort from my side - HIGHLY RECOMMENDED FOR ALL TRAVELLING IN THAILAND AND SURROUNDING AREAS
Roger P.
Roger P.
12:12 28 Jul 19
Best visa company in pattaya
Scott M.
Scott M.
07:49 23 Jul 19
Adequate and as promised. Done with no bother. When non conforming issues came up, I go to Darren.
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