British Passport Application Questions Answered

Q : Does my British passport go to the UK?
A : No it does not leave Thailand only a full color copy goes with the application
Q : The Key visa service fees of 5000 baht and 10,000 baht for a first passport does that include the cost of the British passport?
A : No, the British passports costs are separate to our fees and are paid on the debit card form, if you don’t have a UK debit or credit card you can use our card and pay the cash to Key Visa

Current Passport Costs

£
32 page passport

£106.01

£
48 page passport

£114.01

£
Childs first passport

£76.01

Q : When my old British passport is cancelled do I lose the visas in the passport
A : No you don’t lose any visas, when the old and new passport is returned we give you a letter for the Immigration asking them to transfer your visa stamps to the new British passport
Q : How long does a British passport take to come back to Thailand
A : A standard renewal of a British passport takes approximately 3 weeks but a child’s first passport can take up to 5 weeks so apply early
Q : The only address confirmation I have in Thailand is a Thai utility bill for Internet?
A : Yes this is fine and we will translate it for you 500 baht
Q : How long before my British passport expires should I renew with Key visa
A : We advise when you have 1 year left on the passport, or when you only have 3-4 pages left in the old British passport
Q : My Thai retirement visa finishes in May 2017 but my passport finishes Oct 2017 when should I renew?
A : You should concentrate on The long stay visa so renew the British passport 3 months before renewal of the visa as you do not want to overstay the visa.
Q : Can Key visa apply for a second British passport in Thailand because of my work? And do I have to send my first British passport
A : Yes we can help you get a second passport, No you don’t have to send your first British passport just a full color copy so you can order a new second British passport and you can still use the first British passport for work.
Q : Childs first British passport do I have to give all the original documents?
A : Yes we photocopy every document in color and do the translations once submitted in Bangkok we are given the original documents back which we then give back to you so normally within 4 days you will have all your documents back safely
Q : When Key Visa has submitted my British passport for renewal can I have it back
A : Yes if you wish you can have it back until the new one arrives but we will then require the old British passport again so we can collect the new one.
Q : Do I have to come to Pattaya to give the docs in person or can they be sent to Key Visa
A : Plenty of customers send their applications and passports using the Thai EMS recorded postal service and we also use it to send documents all over Thailand it is a traceable postal service
Q : Does everyone require a Countersignature on their passport application?
A : No, not everyone below is a list of who does require a countersignature on the application form (section 10) Childs first passport Childs renewal of passport if under 16 Second passport application Replacing a lost/stolen or very badly damaged British Passport If you have changed your name due to marriage or de poll If it is a standard renewal and you are over 16 years of age and look similar to your previous passport photo then NO counter signature is needed and section 10 on the form can be ignored

Key Visa Company Ltd
565/88, Moo10, (next to BIG C South Pattaya), Nongprue, Banglamung, Chonburi, 20260

Tel – Eng speaking – (0066) 0810045397 (Darren McGarry)
Tel – Thai speaking staff – (0066) 038422131 (Ann)

Please be aware your British passport and original documents are our top priority and rest assured they never leave our eye sight or side until you get them back

Nicholas D.
Nicholas D.
22:35 19 Aug 22
In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
Chris H.
Chris H.
04:22 06 Jul 22
Passport renewal
Brian C.
Brian C.
03:58 15 Jun 22
I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
John A.
John A.
07:11 20 Apr 22
Rang them to update my tourist visa from 30 day to 60 day. Was advised I needed my passport plus another passport photo. I dropped them in the office, 5 mins paperwork. Email received day later job done✔️ Took the aggro of doing it myself as a first time visitor.Staff very helpful, I'm more than happy to give Darren and his staff a 5 star review
Linda G.
Linda G.
12:46 11 Mar 22
Key visa staff were really helpful and knew exactly what to do for my request.My application was handled efficiently and quickly and my passport returned very quickly with the stamps required.I would definitely recommend Darren and his staff if you need any visa or passport assistance.
John - C.
John - C.
13:55 07 Mar 22
Excellent service from Darren and Key Visa. My only complaint was with The Thai Post office who managed to lose an EMS envelope with my passport in it. The passport was wrongly delivered to another town 20 miles away because the postal workers could not read English which was very clearly printed on the envelope. It took a whole day for my wife and the postman to track down the missing passport. Darren was very patient with me and my rantings and very supportive. I would advise anyone that has to deal with The ThaI Postal system to write their address in Thai. In the sticks very few people understand English.
Robert H.
Robert H.
05:56 13 Dec 21
I recently renewed my UK Passport through Key Visa and found Darren and his staff to be extremely helpful and efficient. My Passport arrived as promised with zero drama and/or issues. And as such, I highly recommend this company and will definitely be using their services again.
Cameron A.
Cameron A.
05:17 23 Sep 21
Great service for getting a new UK passport during Covid restrictions around Bangkok. Thanks Darren!
justin S.
justin S.
16:46 28 Jul 21
In the last 16 months Darren has assisted me with getting a new uk passport whilst living in Thailand and just recently a tourist visa for my thai girlfriend, he is very knowledgeable and a pleasure to deal with, would highly recommend
David P.
David P.
05:12 07 Jul 21
I was dreading the prospect of going through the lengthy process of renewing my British passport so I decided to give Key Visa’s passport renewal service a try and I am so glad that I did.All I did was to provide two photographs and pay the all-inclusive fee of THB 12,000. This fee covers all the charges for Key Visa, British HMPO and two trips to Bangkok for Key Visa staff to submit the application and then collect the new passport. I was in and out of their offices within 10 minutes. All documentation was completed by Key Visa staff.After 20 days, I received an email from British HMPO that my passport was ready for collection.I extend my sincere thanks and gratitude to Key Visa for their amazingly prompt and efficient service and would have absolutely no hesitation in recommending their British passport renewal service to anyone who wants a stress-free passport renewal.
scott C.
scott C.
02:41 03 Jul 21
Excellent service, extremely efficient, UK passport renewal completed in 3 weeks.
Brian Y.
Brian Y.
08:58 13 Jun 21
Oh dear,just another boring comment from a satisfied customer.But there's nothing boring about Key Visa.This guy Darren and his team are amazing.I applied to renew my British passport.Took heed of reading about issue delays,but my new passport came back in under 4 weeks.I live in Phuket and was worried about traveling to Bangkok during this covid time.But I needn't have,Key Visa took care of everything,and the service isn't expensive when you consider air fares,accomodation,hassle.So i'll make it brief,Thank you Key Visa,Thank you Darren,Thank you team.
mark H.
mark H.
03:23 14 Dec 20
Was a little nervous sending my UK passport from Phuket to Pataya for renewal. I needn't of worried, the service provided was quick and efficient. The whole process took 6 weeks, which given Covid was very good. I whole heatedly recommend Key Visa for UK passport renewal as a hassle free option. Thank you.
Steve G.
Steve G.
00:55 26 Aug 20
Just used Key Visa to renew my English passport, the process could not of been simpler, all done in the time frame they quoted. Also good with communication during the process, so one knows exactly what is happening.An excellent service and Key Visa / Darren will be my go-to office for any of my needs in the future......
Paul B.
Paul B.
09:53 03 Jul 20
Update July 2020. Just used these guys to renew my passport. Highly recommended !Great service from Darren and the team when renewing my retirement visa. I will be using them again.
Greg L.
Greg L.
02:05 05 Mar 20
I live in the Nongbualamphu area and was naturally a little wary of sending my passport and documents through the post to Pattaya but no problems whatsoever and my new UK passport arrived back to me within 3 weeks of the application arriving with Darren. A highly recommended service - takes all the stress out of what would be an expensive and time consuming process. Well worth every Bhat of the fee - thank you for an excellent service Darren and the team at Key Visa!
N L.
N L.
04:33 26 Feb 20
I have used this service for obtaining a second UK passport. Excellent service where I obtained my passport hassle free. Just doing the same again. Highly recommend you use. Darren and staff very helpful.
Robert T.
Robert T.
11:47 28 Jan 20
Excellent communicating skills and very efficient staff to help all Brits and Aussies with their passport and visa requirements.
Andrew B.
Andrew B.
07:32 05 Dec 19
I have used Key Visa for my daughters English Passport in 2015 and wife and stepdaughters UK settlement Visas this year, 2019. Thanks to key Visa's excellent services we were successful in obtaining all of these.
Adam C
Adam C
04:25 27 Nov 19
The fee was well worth not having to travel to Bangkok to the embassy and then having to go a second time when the new passport was ready. All done with EMS.
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