Privacy Policy

 

This privacy policy sets out how Our Website uses and protects any information that you give when you contact us or use this website.

Our Website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when contacting us or using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our Website may also collect the following information:

Name

Relevant contact information including email address

Other information relating to personal details

What we do with the information we gather

We require this information to provide you with a professional service and for the following reasons:

Internal record keeping.

We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided, but never more than 1 time per month.

Our Website is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Private Information or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly such as personal user experience, however you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification

  • Other

As Appropriate

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

[email protected] and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Key Visa Thailand
565/88 Moo 10 Nongprue, Bang Lamung District
Chonburi 20260

bri P.
bri P.
06:00 25 May 24
I would once again like to thank Ann and the staff at keyvisa for a great service. I have been using them since 2016 both for passport renewal and also for my annual visa. They are a very professional company and always willing to help. Many thanks and keep up the great work.
Geoffrey E.
Geoffrey E.
10:17 11 Apr 24
Keyvisacompany wow ! After badly let down and costly by other company totally ripped off keyvisacompany had help me to get married and new visa for my wife who now stay with me in UK , keyvisacompany office in Pattaya are nice people speak good English with less hassle and patient they even take you by their car to Bangkok embassy and their lady waiting for you to access your need and return without having to worry what to do so thank you again for truthfully service as said on your web site Thank you 🙏
GB
GB
04:16 09 Mar 24
Dolby D
Dolby D
10:51 04 Mar 24
The best place for anything visa related , dealt with them for a good few years now and cannot fault the service !! Truly exceptional company xx malc
K C
K C
09:54 03 Mar 24
I've used this agent for the last 3 years. They can help you navigate the system.
Thomas J.
Thomas J.
05:46 13 Feb 24
Absolut perfekt. Professionelle Beratung, Sachkundiges und sehr freundliches Personal. Schnelle und preiswerte Bearbeitung. Kann ich uneingeschränkt weiterempfehlen.
Duane T.
Duane T.
05:51 06 Feb 24
Darren was so easy to work with and made everything simple to do for us this is the second time …
Ian M.
Ian M.
11:26 18 Jan 24
Dan Keeling (Farang D.
Dan Keeling (Farang D.
05:19 14 Jan 24
Neil S.
Neil S.
16:36 01 Jan 24
Christopher B.
Christopher B.
07:21 19 Dec 23
Ray Z.
Ray Z.
09:08 18 Dec 23
Key Visa is the best. I couldn't ask for better service in regard to renewing my U.S. Passport. Imagine an Embassy where they don't want their citizens appearing in person? Key Visa helped to alleviate a lot of stress and anxiety regarding this matter. I paid the fee, gave them the photos and some information....and they did the rest. My renewed passport was back in less than 6 weeks and now, all the stress is gone. I cannot thank Key Visa service enough. Nice staff as well. Ray Zimmerman U.S.A.
N L.
N L.
13:47 08 Dec 23
I have used this service for obtaining a second UK passport. Excellent service where I obtained my passport hassle free. Just doing the same again. Highly recommend you use. Darren sadly passed away and his wife continues the business. I was able to get my second British passport renewed with excellent service a few days ago.
Ray N.
Ray N.
04:06 01 Dec 23
If you are considering to get married to your thai partnerThen I recommend key visaIt was a stress free procedure thanks to kook who was very professional, and arranged everything for us in a very short time periodMany thanks Ray and kai
Chris S.
Chris S.
04:03 23 Nov 23
Good visa agent. Ann is Thai but succeeded the business from her falang husband who recently passed to the best of my knowledge. She is efficient and knowledgeable and my visa process was less expensive than my experience in Phuket as well. I would recommend Key Visa to future Visa seekers.
Jeffrey W.
Jeffrey W.
02:55 16 Nov 23
Super easy process. I got everything I needed done. It was taken care of quickly after the first session which included getting a Thai bank account and my O retirement visa. Very professional service
Anthony P.
Anthony P.
04:45 11 Nov 23
This has been my "go to" visa/passport agency for the last 10 years. They have always been friendly and professional..........have never let me down. Recommended by me 100%.
garry B.
garry B.
08:28 07 Nov 23
It took about 3 weeks for the UK to process my daughter's passport. We had to send better quality pictures and documents, which caused a slight delay beforhand, but overall, their service was excellent. I'm grateful to the Key Visa staff for their help in renewing my daughter's passport, and I would definitely use their services again.
Oi Y.
Oi Y.
06:39 06 Nov 23
This is the 2nd time I have used Key Visa and the service they provide is fantastic the 1st was with Darren was just so good he told me every step of the process and what I needed to do and bring in with me he made sure I understood how and what would be the process of applying for my Visa to stay in Thailand. And with the passing of Darren his wife Ann has kept the business running which I am so grateful for as they in my opinion are the best service you can get. We have now engaged them to do a visa for my Thai partner for a visit to Australia to see and spend time with my Aussie family and see some of Australia as she so wants to see snow. Once again I thank you Ann and all her staff for their help and support
t4toph
t4toph
11:39 16 Oct 23
Today was my worst nightmare .. dealing with a problem ... I can't commend enough how GREAT k Aun & the staff of Key Visa went above & beyond to help me .. I have used their service for several years & wouldn't hesitate to to use professional agents .. that guarantee their work ... I am eternally grateful.. best wishes ... toph ...
Alan J.
Alan J.
01:24 13 Oct 23
Non imm "O" extension quick efficient no hassles service.
Birol O.
Birol O.
00:30 15 Sep 23
Very knowledgeable and excellent customer service. Best visa agent ever.
Pou K.
Pou K.
14:08 05 Sep 23
Great Visa Company Located in Pattaya Thailand which offers reasonable prices and noteworthy services
Clive B.
Clive B.
06:23 25 Aug 23
UK passport renewed in just over 3 weeks, very professional staff, can’t thank them enough, highly recommended
Strawman C.
Strawman C.
10:13 21 Aug 23
Excellent.
D S.
D S.
14:09 18 Aug 23
Good and reliable service
David G.
David G.
06:52 01 Aug 23
Steve T.
Steve T.
04:30 30 Jul 23
Always excellent service for this retired American.
Stephen L.
Stephen L.
04:22 27 Jul 23
Excellent service. I got my retirement visa here it was quick and painless.
J T.
J T.
13:29 21 Jul 23
So far so good. If you want to make some money in Thailand, don't open a bar, get into opening a visa consultant agency.However this agency has been good so far on a small matter l used them for.I definitely recommend them.
Michael M.
Michael M.
08:53 15 Jul 23
We have been trying for a long time to get an Australian tourist visa for our Thai friend. We applied in the past using an Australian immigration lawyer based in Australia and the application (which was expensive and time consuming) was rejected for lack of evidence (intention to return to Thailand etc). Second time round we used Gemma from Key Visa and were successful. Unlike our first agent/lawyer, Gemma examined our evidence in detail and gave suggestions as to where it could be improved. It's clearly beneficial to use an agent who is familiar with this specific visa stream (ie someone in Thailand familiar with getting Thai people into Australia) and the "no win, no professional fee" clearly incentivizes them to help as much as possible. As always in Thailand the service is not perfect and there are some communication gaps etc, but we are very happy with the outcome and would recommend these guys 100%.
gary K.
gary K.
14:41 14 Jul 23
Andy W.
Andy W.
11:20 12 Jul 23
Once again i would like to thank the staff at keyvisa for there service .
The P.
The P.
06:10 06 Jul 23
Excellent, professional, trustable Agency. The best Visa Agency services I've been use in many years here in Thailand. A little issue... They told that my passport will back in 30 days. Actually 33 days..
Tim M.
Tim M.
14:53 27 Jun 23
Got my first retirement visa with these. Great service. Everything sorted by them.
Charles Robert H.
Charles Robert H.
00:53 16 Jun 23
Very helpful. The place to go if you want solutions to your visa problems.
Robert P.
Robert P.
00:40 05 Jun 23
Very fast, simple smooth, efficient service.
Lewi L.
Lewi L.
03:04 21 May 23
If you need assistance with any visa related this is the place in Pattaya.
Stephen A.
Stephen A.
07:41 05 Mar 23
Key visa was the best. Sadly the owner, Darren, past away December 22.
danny W.
danny W.
03:43 13 Feb 23
Absolutely fantastic service great staff totally stress free and professional services I highly recommend.
Bob C.
Bob C.
11:33 09 Feb 23
Dave C.
Dave C.
14:30 08 Feb 23
been using this company for years, great service.
Keith J.
Keith J.
04:01 26 Jan 23
Tom A.
Tom A.
23:04 21 Jan 23
kook A.
kook A.
10:17 18 Jan 23
DAVID C.
DAVID C.
06:47 17 Jan 23
Recently obtained a visa for myself and British passport for my partner..No hassle no immigration queueing. Great staff great service thank you Key Visa Thailand…..
Frank J.
Frank J.
10:43 01 Jan 23
Very helful and efficient.
Francisco M.
Francisco M.
08:20 31 Dec 22
I went to key visa company for a consultation about marriage visa. it turned out they don't do that type of visa but there was another option and the lady was professional and courteous. but since my visa is not finalized I can't honestly give a full report on visa company.
tony L.
tony L.
01:17 30 Dec 22
The service and support I received from Darren & his Team in relation to a recent Passport Application for my son was exemplary.The service & professional way in which they expedited the application & explained clearly each step of the process's involved, was faultless.All of which resulted in a speedy & positive result.Darren & TeamThank you very much & I wish you all,A Very Happy & Prosperous New Year 2023 ( post Covid)Tony
Kristijan C.
Kristijan C.
16:48 22 Dec 22
Great helpful staff
Sean T.
Sean T.
11:39 21 Dec 22
Job done, Thank you team and sorry to hear of the passing of Darren 🙏
Thomas K.
Thomas K.
14:21 13 Dec 22
Thank you for your reply, but there is no ringtone or pickup when ringing your office and none of my mails and messages have been answered.
Michael S.
Michael S.
15:42 10 Dec 22
I read today that Darren suddenly has passed away - far too early in his life.It's never too late to write a review and his services on his company - named Key Visa Co. - so I will use this review to say that I have always been satisfied helping me by his large knowledge about the visa system in Thailand.Every time I met him I was surpriced to noticed his honest and friendly commitment, and over the years I was always convinced that he was not only helpful but also indicated in his way of recognizing his customers. You could always count on him and I was never disappointed.It pains me that he has passed away at such an early age, but I believe that his customers will always remember him as a businessman who only wanted to give his customers the best possible experience and service.He will be missed!R.I.P. Darren.
C B
C B
15:54 09 Dec 22
Seems to know about visas in Thailand
Peter W.
Peter W.
07:23 08 Dec 22
The Key visa team led by Darren have 18 years of experience navigating the visa minefield.I am just one of Darren’s satisfied clients.
Chris T
Chris T
13:24 03 Dec 22
Fast and friendly
Ross C.
Ross C.
16:28 30 Nov 22
Fantastic company. Darren & his team couldn’t of been better! Polite, responsive, knowledgeable and most importantly they know what they’re doing & get the job done!! Very pleased with the entire process start to finish, me & my GF will be using the company for all of our visa needs moving forward! Thank you Darren & the team!!UK tourist visa application for Thai national.
Leo T.
Leo T.
09:53 25 Nov 22
Fantastic service
Christopher W.
Christopher W.
08:01 25 Nov 22
key Visa has a proven track record. They have got me a retirement visa for years and renewed my passport without me having to go to Bangkok. They also got my daughter, born in Thailand, an English passport.Use Key Visa to sort out your retirement visa problems and for getting passports renewed or being obtained for citizens of dual nationalityExceptionally efficient
finlay S.
finlay S.
10:06 24 Nov 22
Had to renew my uk passport and chose key visa to deal with my application as I am up country in Chaiyaphum province.Great service from Darren and staff always quick and friendly replies to emails.Passport back in 11 weeks time it takes for uk to process.Collected by Key visa and posted by ems to me with old passport and letter to transfer visa stamps to new passport.Great service.
Michael H.
Michael H.
07:31 20 Nov 22
Michael “Mick” N.
Michael “Mick” N.
11:05 19 Nov 22
Polsky E.
Polsky E.
01:56 11 Nov 22
After attempting for 2 days to get a retirement visa myself with my Thai girlfriends help to no avail and being left totally frustrated I eventually gave up and contacted Darren. After consultation with Darren he calmly brought me back down to earth, reassuring me that the visa would be procured with little effort by myself. I left feeling very confident and reassured at what Darren had said. Yesterday I collected my passport with said visa for 15 months. Many thanks to Darren and team, Key Visa did a great job.
Bryan P.
Bryan P.
02:53 06 Nov 22
Very pleased with the service I received here. Darren was very knowledgeable. Now my retirement Visa has been issued. I am delighted with Key Visa. Fantastic service. I am very grateful.
Tim M.
Tim M.
08:08 30 Oct 22
No wasting time
Martin William B.
Martin William B.
09:43 27 Oct 22
Only go to the best !!!
Joe on the Go !
Joe on the Go !
02:44 24 Oct 22
Maurice P.
Maurice P.
10:51 21 Oct 22
Having had a difficult time renewing my UK passport I have to thank Key Visa service for their excellent help in difficult times in successfully getting my updated passport. Covid has played a big part in delays from the passport office along with increased demand and the Ukraine conflict but for those non UK residents this has caused many delays. Darren and his staff have been most helpful in ensuring this was completed as quickly as possible and I thoroughly recommend their service to anyone who are looking for this type of service. Many thanks for a five star service.
berny P.
berny P.
06:23 20 Oct 22
Australian friend having problems with thai wife spouse visa, agency are being very helpful with a excellent customer service
Christopher B.
Christopher B.
15:21 18 Oct 22
As always absolutely top class advise and speedy response - these guys have been looking after us for around twenty years and in my opinion the very best.
Jim T.
Jim T.
07:55 15 Sep 22
Thanks to Darren and his team for renewing my retirement visa and re-entry permit! I got it back in ONE DAY! Awesome service. I highly recommend Key Visa and will definitely be using them again in the future!
Brenda B.
Brenda B.
03:16 12 Sep 22
Friendly and efficient service ...
Nicholas D.
Nicholas D.
22:35 19 Aug 22
In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
Steve H.
Steve H.
06:47 12 Aug 22
Darren and his staff are friendly, helpful and most of all very knowledgeable. If you need real and accurate advice then look no further.
Ian L.
Ian L.
04:53 08 Jul 22
Darren and his team are truly excellent offering an exemplary service. Was updated regularly as visa was processed and everything went smoothly. Darren took time to explain the process and was always available to answer questions. Highly recommended. Thank you
Wayne C
Wayne C
01:52 07 Jul 22
Great service from Darren and his Team, highly recommended! They get the job done courteously and professionally every time.
Chris H.
Chris H.
04:22 06 Jul 22
Passport renewal
Travelling O.
Travelling O.
01:43 05 Jul 22
Good and quick service, reliable staff that can handle all visa issues within reason.
Jason M.
Jason M.
15:16 02 Jul 22
Great staff very helpful. Highly recommend Key Visa.
Nicholas W.
Nicholas W.
00:38 02 Jul 22
Key Visa fantastic helpful staff you want your loved ones to go home with you this is the place that will make it happen.
William F.
William F.
12:03 01 Jul 22
I received the answers I wanted. Quickly and easily
Brian C.
Brian C.
03:58 15 Jun 22
I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
Tim F
Tim F
07:59 01 Jun 22
A big thank you to Darren and the staff at Key Visa. I received prompt, courteous and professional communications and service for the annual renewal of my extention of stay and multiple reentry permit. I will be back once again this time next year. Great job!
David H.
David H.
01:04 31 May 22
T A.
T A.
06:30 27 May 22
Great staff and excellent service.Both polite and prompt.
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