Privacy Policy

 

This privacy policy sets out how Our Website uses and protects any information that you give when you contact us or use this website.

Our Website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when contacting us or using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Our Website may also collect the following information:

Name

Relevant contact information including email address

Other information relating to personal details

What we do with the information we gather

We require this information to provide you with a professional service and for the following reasons:

Internal record keeping.

We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided, but never more than 1 time per month.

Our Website is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Private Information or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We use regular Malware Scanning.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly such as personal user experience, however you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification

  • Other

As Appropriate

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

[email protected] and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Key Visa Thailand
565/88 Moo 10 Nongprue, Bang Lamung District
Chonburi 20260

Keith J.
Keith J.
04:01 26 Jan 23
Tom A.
Tom A.
23:04 21 Jan 23
kook A.
kook A.
10:17 18 Jan 23
Frank J.
Frank J.
10:43 01 Jan 23
Very helful and efficient.
Francisco M.
Francisco M.
08:20 31 Dec 22
I went to key visa company for a consultation about marriage visa. it turned out they don't do that type of visa but there was another option and the lady was professional and courteous. but since my visa is not finalized I can't honestly give a full report on visa company.
tony L.
tony L.
01:17 30 Dec 22
The service and support I received from Darren & his Team in relation to a recent Passport Application for my son was exemplary.The service & professional way in which they expedited the application & explained clearly each step of the process's involved, was faultless.All of which resulted in a speedy & positive result.Darren & TeamThank you very much & I wish you all,A Very Happy & Prosperous New Year 2023 ( post Covid)Tony
Kristijan C.
Kristijan C.
16:48 22 Dec 22
Great helpful staff
Sean T.
Sean T.
11:39 21 Dec 22
Job done, Thank you team and sorry to hear of the passing of Darren 🙏
Thomas K.
Thomas K.
14:21 13 Dec 22
Thank you for your reply, but there is no ringtone or pickup when ringing your office and none of my mails and messages have been answered.
Michael S.
Michael S.
15:42 10 Dec 22
I read today that Darren suddenly has passed away - far too early in his life.It's never too late to write a review and his services on his company - named Key Visa Co. - so I will use this review to say that I have always been satisfied helping me by his large knowledge about the visa system in Thailand.Every time I met him I was surpriced to noticed his honest and friendly commitment, and over the years I was always convinced that he was not only helpful but also indicated in his way of recognizing his customers. You could always count on him and I was never disappointed.It pains me that he has passed away at such an early age, but I believe that his customers will always remember him as a businessman who only wanted to give his customers the best possible experience and service.He will be missed!R.I.P. Darren.
C B
C B
15:54 09 Dec 22
Seems to know about visas in Thailand
Peter W.
Peter W.
07:23 08 Dec 22
The Key visa team led by Darren have 18 years of experience navigating the visa minefield.I am just one of Darren’s satisfied clients.
Ross C.
Ross C.
16:28 30 Nov 22
Fantastic company. Darren & his team couldn’t of been better! Polite, responsive, knowledgeable and most importantly they know what they’re doing & get the job done!! Very pleased with the entire process start to finish, me & my GF will be using the company for all of our visa needs moving forward! Thank you Darren & the team!!UK tourist visa application for Thai national.
Leo T.
Leo T.
09:53 25 Nov 22
Fantastic service
Christopher W.
Christopher W.
08:01 25 Nov 22
key Visa has a proven track record. They have got me a retirement visa for years and renewed my passport without me having to go to Bangkok. They also got my daughter, born in Thailand, an English passport.Use Key Visa to sort out your retirement visa problems and for getting passports renewed or being obtained for citizens of dual nationalityExceptionally efficient
finlay S.
finlay S.
10:06 24 Nov 22
Had to renew my uk passport and chose key visa to deal with my application as I am up country in Chaiyaphum province.Great service from Darren and staff always quick and friendly replies to emails.Passport back in 11 weeks time it takes for uk to process.Collected by Key visa and posted by ems to me with old passport and letter to transfer visa stamps to new passport.Great service.
Michael H.
Michael H.
07:31 20 Nov 22
Michael “Mick” N.
Michael “Mick” N.
11:05 19 Nov 22
Polsky E.
Polsky E.
01:56 11 Nov 22
After attempting for 2 days to get a retirement visa myself with my Thai girlfriends help to no avail and being left totally frustrated I eventually gave up and contacted Darren. After consultation with Darren he calmly brought me back down to earth, reassuring me that the visa would be procured with little effort by myself. I left feeling very confident and reassured at what Darren had said. Yesterday I collected my passport with said visa for 15 months. Many thanks to Darren and team, Key Visa did a great job.
Alan J.
Alan J.
00:20 08 Nov 22
Non imm "O" extension quick efficient no hassles service.
Bryan P.
Bryan P.
02:53 06 Nov 22
Very pleased with the service I received here. Darren was very knowledgeable. Now my retirement Visa has been issued. I am delighted with Key Visa. Fantastic service. I am very grateful.
Tim M.
Tim M.
08:08 30 Oct 22
No wasting time
Dave C.
Dave C.
16:07 28 Oct 22
been using this company for years, great service.
Martin William B.
Martin William B.
09:43 27 Oct 22
Only go to the best !!!
Joe on the Go !
Joe on the Go !
02:44 24 Oct 22
Maurice P.
Maurice P.
10:51 21 Oct 22
Having had a difficult time renewing my UK passport I have to thank Key Visa service for their excellent help in difficult times in successfully getting my updated passport. Covid has played a big part in delays from the passport office along with increased demand and the Ukraine conflict but for those non UK residents this has caused many delays. Darren and his staff have been most helpful in ensuring this was completed as quickly as possible and I thoroughly recommend their service to anyone who are looking for this type of service. Many thanks for a five star service.
berny P.
berny P.
06:23 20 Oct 22
Australian friend having problems with thai wife spouse visa, agency are being very helpful with a excellent customer service
Christopher B.
Christopher B.
15:21 18 Oct 22
As always absolutely top class advise and speedy response - these guys have been looking after us for around twenty years and in my opinion the very best.
J T.
J T.
07:55 15 Sep 22
Thanks to Darren and his team for renewing my retirement visa and re-entry permit! I got it back in ONE DAY! Awesome service. I highly recommend Key Visa and will definitely be using them again in the future!
Brenda B.
Brenda B.
03:16 12 Sep 22
Friendly and efficient service ...
Nicholas D.
Nicholas D.
22:35 19 Aug 22
In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
Stephen H.
Stephen H.
06:47 12 Aug 22
Darren and his staff are friendly, helpful and most of all very knowledgeable. If you need real and accurate advice then look no further.
Pieter M.
Pieter M.
14:23 31 Jul 22
perfect help to get a visa
Ian L.
Ian L.
04:53 08 Jul 22
Darren and his team are truly excellent offering an exemplary service. Was updated regularly as visa was processed and everything went smoothly. Darren took time to explain the process and was always available to answer questions. Highly recommended. Thank you
Wayne C
Wayne C
01:52 07 Jul 22
Great service from Darren and his Team, highly recommended! They get the job done courteously and professionally every time.
Dave N
Dave N
06:32 06 Jul 22
Easy process to get my 15 month visa. I highly recommend Darren and his team. A+
Chris H.
Chris H.
04:22 06 Jul 22
Passport renewal
Travelling O.
Travelling O.
01:43 05 Jul 22
Good and quick service, reliable staff that can handle all visa issues within reason.
Jason M.
Jason M.
15:16 02 Jul 22
Great staff very helpful. Highly recommend Key Visa.
Nicholas W.
Nicholas W.
00:38 02 Jul 22
Key Visa fantastic helpful staff you want your loved ones to go home with you this is the place that will make it happen.
William F.
William F.
12:03 01 Jul 22
I received the answers I wanted. Quickly and easily
Brian C.
Brian C.
03:58 15 Jun 22
I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
Tim F
Tim F
07:59 01 Jun 22
A big thank you to Darren and the staff at Key Visa. I received prompt, courteous and professional communications and service for the annual renewal of my extention of stay and multiple reentry permit. I will be back once again this time next year. Great job!
David H.
David H.
01:04 31 May 22
T A.
T A.
06:30 27 May 22
Great staff and excellent service.Both polite and prompt.
H A
H A
12:05 24 May 22
Professional and honest man, he extended my tourist visa in one day and at a reasonable price, definitely recommend this office.Hassan,
andy W.
andy W.
03:21 24 May 22
well Darren it had been 2 years since i last saw you ,i would like to thank you and your staff for an excellent service for my visa. I can highly recommend key visa for all services and i have used them for many years .Dont go anywhere else use Key Visa
Jay R.
Jay R.
15:19 02 May 22
Experienced & knowledge about all things immigration and visas
John A.
John A.
07:11 20 Apr 22
Rang them to update my tourist visa from 30 day to 60 day. Was advised I needed my passport plus another passport photo. I dropped them in the office, 5 mins paperwork. Email received day later job done✔️ Took the aggro of doing it myself as a first time visitor.Staff very helpful, I'm more than happy to give Darren and his staff a 5 star review
paul C.
paul C.
19:04 04 Apr 22
Very helpful and courteous.
Charles C.
Charles C.
07:22 28 Mar 22
Great place for expats to get visa applications completed in record time. They have great immigration contacts so you don't have to wait nearly as long as others do. Also this is only for expat visas. They don't do tourist visas.The only reason the didn't get 5 stars is because the employees are difficult to understand so I had to go in a few times instead of being able to handle things over the phone. The owner is a Brit so for English speakers he's usually always available for questions.
Thinka B.
Thinka B.
05:27 12 Mar 22
Excellent and prompt service, very professional.
Linda G.
Linda G.
12:46 11 Mar 22
Key visa staff were really helpful and knew exactly what to do for my request.My application was handled efficiently and quickly and my passport returned very quickly with the stamps required.I would definitely recommend Darren and his staff if you need any visa or passport assistance.
John - C.
John - C.
13:55 07 Mar 22
Excellent service from Darren and Key Visa. My only complaint was with The Thai Post office who managed to lose an EMS envelope with my passport in it. The passport was wrongly delivered to another town 20 miles away because the postal workers could not read English which was very clearly printed on the envelope. It took a whole day for my wife and the postman to track down the missing passport. Darren was very patient with me and my rantings and very supportive. I would advise anyone that has to deal with The ThaI Postal system to write their address in Thai. In the sticks very few people understand English.
Scott Y.
Scott Y.
11:51 26 Feb 22
I have known Darren many years and he has helped me with a range of visa processes during my time in Thailand over the past 15 years. Professional, honest, hardworking and a pleasure to do business with. His staff are friendly and welcoming and they will assist you every step of the way. I recently lost my job and thus had my work permit cancelled and Darren assured me he could help and that's exactly what he did. A pleasure to know. If you need any help and advice with visas, give him a visit - you won't be disappointed. Cheers for your help and kindness!
Jura K.
Jura K.
08:03 24 Feb 22
Very good service. Thanks.
andrey tkachev T.
andrey tkachev T.
10:44 16 Jan 22
Very efficient and fast service . Despite the expected slowdown due to the New Year holidays and Covid, Darren and his team did everything possible to solve my problem in a timely manner. I will definitely come here again.
nigel R.
nigel R.
07:50 15 Jan 22
Very good advice, fair prices.Best visa shop i have found in 20 years
Gal Z.
Gal Z.
08:41 06 Jan 22
Pretty lovely
John S.
John S.
12:06 21 Dec 21
Great service and friendly staff which make it easier to get a visa
Robert H.
Robert H.
05:56 13 Dec 21
I recently renewed my UK Passport through Key Visa and found Darren and his staff to be extremely helpful and efficient. My Passport arrived as promised with zero drama and/or issues. And as such, I highly recommend this company and will definitely be using their services again.
j r
j r
10:13 29 Nov 21
Excellent service will use again and recommend to all. Darren and his staff answered all my many questions quickly and efficiently . Even when all travel restrictions over I still think his professional service extremely good value, a great saving of my time and effort and great value JOHN C RAI
Martin C.
Martin C.
08:50 04 Nov 21
After experiencing problems with initial application for my son's passport Darren at Key visa resubmitted a second successful application at no extra cost. Very happy with the service I received.
Wichan P.
Wichan P.
10:37 27 Oct 21
Good and fast service .
Colin C.
Colin C.
02:16 25 Oct 21
Does what it says on the tin. Excellent service.
Hasy H.
Hasy H.
04:26 24 Oct 21
Great service friendly people specially great Darren
Joe W.
Joe W.
06:05 19 Oct 21
First time used but not the last excellent service can trust darren
justin M. C.
justin M. C.
15:15 18 Oct 21
Darren and his team are always professional and on point.
Kim N.
Kim N.
09:25 16 Oct 21
William
William
12:35 15 Oct 21
Not my first dealings, they are excellent.
Cameron A.
Cameron A.
05:17 23 Sep 21
Great service for getting a new UK passport during Covid restrictions around Bangkok. Thanks Darren!
Gary Z
Gary Z
02:44 08 Sep 21
Darren does a great job at reasonable cost for those who find navigating Thai immigration cumbersome or complicated.
justin S.
justin S.
16:46 28 Jul 21
In the last 16 months Darren has assisted me with getting a new uk passport whilst living in Thailand and just recently a tourist visa for my thai girlfriend, he is very knowledgeable and a pleasure to deal with, would highly recommend
carl E.
carl E.
03:23 23 Jul 21
Fantastic service highly recommended
Lord Brett S.
Lord Brett S.
05:12 07 Jul 21
I was dreading the prospect of going through the lengthy process of renewing my British passport so I decided to give Key Visa’s passport renewal service a try and I am so glad that I did.All I did was to provide two photographs and pay the all-inclusive fee of THB 12,000. This fee covers all the charges for Key Visa, British HMPO and two trips to Bangkok for Key Visa staff to submit the application and then collect the new passport. I was in and out of their offices within 10 minutes. All documentation was completed by Key Visa staff.After 20 days, I received an email from British HMPO that my passport was ready for collection.I extend my sincere thanks and gratitude to Key Visa for their amazingly prompt and efficient service and would have absolutely no hesitation in recommending their British passport renewal service to anyone who wants a stress-free passport renewal.
scott C.
scott C.
02:41 03 Jul 21
Excellent service, extremely efficient, UK passport renewal completed in 3 weeks.
Brian Y.
Brian Y.
08:58 13 Jun 21
Oh dear,just another boring comment from a satisfied customer.But there's nothing boring about Key Visa.This guy Darren and his team are amazing.I applied to renew my British passport.Took heed of reading about issue delays,but my new passport came back in under 4 weeks.I live in Phuket and was worried about traveling to Bangkok during this covid time.But I needn't have,Key Visa took care of everything,and the service isn't expensive when you consider air fares,accomodation,hassle.So i'll make it brief,Thank you Key Visa,Thank you Darren,Thank you team.
John H.
John H.
13:17 06 Jun 21
Used Darren's services 12 years ago, very efficient and I highly recommend him. Good to see he's still going strong.
Ralph T.
Ralph T.
10:53 06 Jun 21
Peter S.
Peter S.
04:00 08 May 21
Excellant as usual
James T.
James T.
14:19 28 Apr 21
First Class Service, I would recommend without hesitation...
TheJoelBrowne
TheJoelBrowne
06:54 06 Apr 21
Super helpful and all sorted quickly
Max P.
Max P.
14:46 15 Mar 21
Prompt and friendly response
gianluca B.
gianluca B.
11:05 11 Mar 21
Blink-speed service, 24 hrs. to have my visa...no problem at all, very professional, highly recommended
Wendy K.
Wendy K.
02:36 05 Mar 21
Very helpful and experienced staff.
Mark R.
Mark R.
10:34 04 Mar 21
Kev W.
Kev W.
05:10 21 Feb 21
After seeing a couple of YT videos there's only one company I'll be using, key obviously. I will be moving over in the next 4 years or so but in the meantime my partner will hopefully travel to the UK in-between...
Gordon S.
Gordon S.
05:25 19 Feb 21
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