Lost or stolen UK Passports in Thailand

There is nothing worse than the realization that you have lost or had your UK passport stolen, it is a mind numbing experience and especially when you are in Thailand.

Now what do I do? What about my visa? Where do I start? How do I get a new passport? The answer to all the questions is easy, come to Key Visa or contact us we can help you obtain your new passport without traveling to Bangkok and also make sure that the documents you will provide will be correct for Her Majesty’s passport office in Bangkok.

Most Government websites can be vague with details and not easy to understand which is why most of the details can be found by contacting our office or on our informative website. Our service includes document checking, color photocopies, making the appointment to submit the passport application, taking the application to Bangkok and collecting the new British passport when it is ready.

Key Visa’s job is to guide you and take out the hassle of traveling and try and make a nightmare a little bit simpler.

You don’t have to be in Pattaya it can be done by EMS postage

STEP 1

> Always have a copy of your UK passport when you are overseas in case of a theft or you have lost the original passport “copies cost pennies”

> When you realize the UK passport is missing then you should visit your local Thai Police station and report it missing they will in turn issue you with a Thai Police report.

STEP 2

> You should start the process by downloading the application (OS) form, for overseas applications, and complete it, making sure you do not forget two major things, > The British Passport application should be completed in black ink only not blue. You will be asked on the form for your parents details so make sure you can access them. The box guidelines on each page of the OS application form will explain how to fill in the form.

STEP 3

> You must then download and print the LSO1 lost UK passport form and fill in the details on the form and make sure it is signed.

> You then download the credit card form from either our website or the British Embassy website and fill it in with the correct details. Payment will be deducted from your account by the passport office in the UK at the HMPO and do not worry it is very secure. If you live in Thailand and do not have a credit or UK debit card then maybe you have a friend or family who can assist with their card it does not have to be your name. If you have a Thailand credit card not a standard debit card this can also be used. If you use a friends credit card who is not a British Citizen then you must take a copy of their details page and put it with the application form.

6. As part of our service Key Visa will then make an appointment via e-mail with the HMPO office in Bangkok and we then will receive your application appointment within three days.

STEP 4

Key Visa staff will then take your application to Bangkok and submit the paperwork and bring back the receipt back to our office in Pattaya. When the new passport is ready it is collected from Bangkok and the new UK passport is issued to you.

  • Important notes, make sure the application is completed in black ink
  • You need to supply three completed forms, OS, LS01 and the payment form
  • You must have one of the photographs countersigned and also the back of the passport application form
  • If your counter signatory is from the EU, they must also supply a copy of the photo page of their passport.
  • You must supply something to show were you are staying in Thailand at the current time.
  • You must supply if possible some kind of identification with the application i.e. copy of old UK passport, UK driving license,


The cost for this service is 10,000 Thai baht which does not include the cost of the new UK passport.

If you are unsure about any details you can contact 038 422131

Once the new passport has been issued depending on the visa you had in your missing UK passport we will give you advice.

Darren is an angel and I can’t express enough gratitude to him and his company for their help! I lost my passport on the 2nd day of my holiday and finding this company made a very bad situation, so so much easier! With total efficiency and support they handled everything so perfectly!Friendly service where nothing is to much trouble! I got on with my holiday and my passport arrived to my hotel 3 weeks later! Highly recommend

  • Please note once the passport has been ordered we can if you require send the old passport back to you
  • We only require payment once your documents have been received and checked we will then send you our Thai bank details to deposit the fee

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    Nicholas D.
    Nicholas D.
    22:35 19 Aug 22
    In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
    Chris H.
    Chris H.
    04:22 06 Jul 22
    Passport renewal
    Brian C.
    Brian C.
    03:58 15 Jun 22
    I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
    John A.
    John A.
    07:11 20 Apr 22
    Rang them to update my tourist visa from 30 day to 60 day. Was advised I needed my passport plus another passport photo. I dropped them in the office, 5 mins paperwork. Email received day later job done✔️ Took the aggro of doing it myself as a first time visitor.Staff very helpful, I'm more than happy to give Darren and his staff a 5 star review
    Linda G.
    Linda G.
    12:46 11 Mar 22
    Key visa staff were really helpful and knew exactly what to do for my request.My application was handled efficiently and quickly and my passport returned very quickly with the stamps required.I would definitely recommend Darren and his staff if you need any visa or passport assistance.
    John - C.
    John - C.
    13:55 07 Mar 22
    Excellent service from Darren and Key Visa. My only complaint was with The Thai Post office who managed to lose an EMS envelope with my passport in it. The passport was wrongly delivered to another town 20 miles away because the postal workers could not read English which was very clearly printed on the envelope. It took a whole day for my wife and the postman to track down the missing passport. Darren was very patient with me and my rantings and very supportive. I would advise anyone that has to deal with The ThaI Postal system to write their address in Thai. In the sticks very few people understand English.
    Robert H.
    Robert H.
    05:56 13 Dec 21
    I recently renewed my UK Passport through Key Visa and found Darren and his staff to be extremely helpful and efficient. My Passport arrived as promised with zero drama and/or issues. And as such, I highly recommend this company and will definitely be using their services again.
    Cameron A.
    Cameron A.
    05:17 23 Sep 21
    Great service for getting a new UK passport during Covid restrictions around Bangkok. Thanks Darren!
    justin S.
    justin S.
    16:46 28 Jul 21
    In the last 16 months Darren has assisted me with getting a new uk passport whilst living in Thailand and just recently a tourist visa for my thai girlfriend, he is very knowledgeable and a pleasure to deal with, would highly recommend
    David P.
    David P.
    05:12 07 Jul 21
    I was dreading the prospect of going through the lengthy process of renewing my British passport so I decided to give Key Visa’s passport renewal service a try and I am so glad that I did.All I did was to provide two photographs and pay the all-inclusive fee of THB 12,000. This fee covers all the charges for Key Visa, British HMPO and two trips to Bangkok for Key Visa staff to submit the application and then collect the new passport. I was in and out of their offices within 10 minutes. All documentation was completed by Key Visa staff.After 20 days, I received an email from British HMPO that my passport was ready for collection.I extend my sincere thanks and gratitude to Key Visa for their amazingly prompt and efficient service and would have absolutely no hesitation in recommending their British passport renewal service to anyone who wants a stress-free passport renewal.
    scott C.
    scott C.
    02:41 03 Jul 21
    Excellent service, extremely efficient, UK passport renewal completed in 3 weeks.
    Brian Y.
    Brian Y.
    08:58 13 Jun 21
    Oh dear,just another boring comment from a satisfied customer.But there's nothing boring about Key Visa.This guy Darren and his team are amazing.I applied to renew my British passport.Took heed of reading about issue delays,but my new passport came back in under 4 weeks.I live in Phuket and was worried about traveling to Bangkok during this covid time.But I needn't have,Key Visa took care of everything,and the service isn't expensive when you consider air fares,accomodation,hassle.So i'll make it brief,Thank you Key Visa,Thank you Darren,Thank you team.
    mark H.
    mark H.
    03:23 14 Dec 20
    Was a little nervous sending my UK passport from Phuket to Pataya for renewal. I needn't of worried, the service provided was quick and efficient. The whole process took 6 weeks, which given Covid was very good. I whole heatedly recommend Key Visa for UK passport renewal as a hassle free option. Thank you.
    Steve G.
    Steve G.
    00:55 26 Aug 20
    Just used Key Visa to renew my English passport, the process could not of been simpler, all done in the time frame they quoted. Also good with communication during the process, so one knows exactly what is happening.An excellent service and Key Visa / Darren will be my go-to office for any of my needs in the future......
    Paul B.
    Paul B.
    09:53 03 Jul 20
    Update July 2020. Just used these guys to renew my passport. Highly recommended !Great service from Darren and the team when renewing my retirement visa. I will be using them again.
    Greg L.
    Greg L.
    02:05 05 Mar 20
    I live in the Nongbualamphu area and was naturally a little wary of sending my passport and documents through the post to Pattaya but no problems whatsoever and my new UK passport arrived back to me within 3 weeks of the application arriving with Darren. A highly recommended service - takes all the stress out of what would be an expensive and time consuming process. Well worth every Bhat of the fee - thank you for an excellent service Darren and the team at Key Visa!
    N L.
    N L.
    04:33 26 Feb 20
    I have used this service for obtaining a second UK passport. Excellent service where I obtained my passport hassle free. Just doing the same again. Highly recommend you use. Darren and staff very helpful.
    Robert T.
    Robert T.
    11:47 28 Jan 20
    Excellent communicating skills and very efficient staff to help all Brits and Aussies with their passport and visa requirements.
    Andrew B.
    Andrew B.
    07:32 05 Dec 19
    I have used Key Visa for my daughters English Passport in 2015 and wife and stepdaughters UK settlement Visas this year, 2019. Thanks to key Visa's excellent services we were successful in obtaining all of these.
    Adam C
    Adam C
    04:25 27 Nov 19
    The fee was well worth not having to travel to Bangkok to the embassy and then having to go a second time when the new passport was ready. All done with EMS.
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