Lost or stolen UK Passports in Thailand

There is nothing worse than the realization that you have lost or had your UK passport stolen, it is a mind numbing experience and especially when you are in Thailand.

Now what do I do? What about my visa? Where do I start? How do I get a new passport? The answer to all the questions is easy, come to Key Visa or contact us we can help you obtain your new passport without traveling to Bangkok and also make sure that the documents you will provide will be correct for Her Majesty’s passport office in Bangkok.

Most Government websites can be vague with details and not easy to understand which is why most of the details can be found by contacting our office or on our informative website. Our service includes document checking, color photocopies, making the appointment to submit the passport application, taking the application to Bangkok and collecting the new British passport when it is ready.

Key Visa’s job is to guide you and take out the hassle of traveling and try and make a nightmare a little bit simpler.

You don’t have to be in Pattaya it can be done by EMS postage

STEP 1

> Always have a copy of your UK passport when you are overseas in case of a theft or you have lost the original passport “copies cost pennies”

> When you realize the UK passport is missing then you should visit your local Thai Police station and report it missing they will in turn issue you with a Thai Police report.

STEP 2

> You should start the process by downloading the application (OS) form, for overseas applications, and complete it, making sure you do not forget two major things, > The British Passport application should be completed in black ink only not blue. You will be asked on the form for your parents details so make sure you can access them. The box guidelines on each page of the OS application form will explain how to fill in the form.

STEP 3

> You must then download and print the LSO1 lost UK passport form and fill in the details on the form and make sure it is signed.

> You then download the credit card form from either our website or the British Embassy website and fill it in with the correct details. Payment will be deducted from your account by the passport office in the UK at the HMPO and do not worry it is very secure. If you live in Thailand and do not have a credit or UK debit card then maybe you have a friend or family who can assist with their card it does not have to be your name. If you have a Thailand credit card not a standard debit card this can also be used. If you use a friends credit card who is not a British Citizen then you must take a copy of their details page and put it with the application form.

6. As part of our service Key Visa will then make an appointment via e-mail with the HMPO office in Bangkok and we then will receive your application appointment within three days.Here you can create the content that will be used within the module.

STEP 4

Key Visa staff will then take your application to Bangkok and submit the paperwork and bring back the receipt back to our office in Pattaya. When the new passport is ready it is collected from Bangkok and the new UK passport is issued to you.

  • Important notes, make sure the application is completed in black ink
  • You need to supply three completed forms, OS, LS01 and the payment form
  • You must have one of the photographs countersigned and also the back of the passport application form
  • If your counter signatory is from the EU, they must also supply a copy of the photo page of their passport.
  • You must supply something to show were you are staying in Thailand at the current time.
  • You must supply if possible some kind of identification with the application i.e. copy of old UK passport, UK driving license,


The cost for this service is 10,000 Thai baht which does not include the cost of the new UK passport.

If you are unsure about any details you can contact 038 422131

Once the new passport has been issued depending on the visa you had in your missing UK passport we will give you advice.

Darren is an angel and I can’t express enough gratitude to him and his company for their help! I lost my passport on the 2nd day of my holiday and finding this company made a very bad situation, so so much easier! With total efficiency and support they handled everything so perfectly!Friendly service where nothing is to much trouble! I got on with my holiday and my passport arrived to my hotel 3 weeks later! Highly recommend

  • Please note once the passport has been ordered we can if you require send the old passport back to you
  • We only require payment once your documents have been received and checked we will then send you our Thai bank details to deposit the fee

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    Lost UK Passport

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    N L.
    N L.
    13:47 08 Dec 23
    I have used this service for obtaining a second UK passport. Excellent service where I obtained my passport hassle free. Just doing the same again. Highly recommend you use. Darren sadly passed away and his wife continues the business. I was able to get my second British passport renewed with excellent service a few days ago.
    Anthony P.
    Anthony P.
    04:45 11 Nov 23
    This has been my "go to" visa/passport agency for the last 10 years. They have always been friendly and professional..........have never let me down. Recommended by me 100%.
    garry B.
    garry B.
    08:28 07 Nov 23
    It took about 3 weeks for the UK to process my daughter's passport. We had to send better quality pictures and documents, which caused a slight delay beforhand, but overall, their service was excellent. I'm grateful to the Key Visa staff for their help in renewing my daughter's passport, and I would definitely use their services again.
    Clive B.
    Clive B.
    06:23 25 Aug 23
    UK passport renewed in just over 3 weeks, very professional staff, can’t thank them enough, highly recommended
    The P.
    The P.
    06:10 06 Jul 23
    Excellent, professional, trustable Agency. The best Visa Agency services I've been use in many years here in Thailand. A little issue... They told that my passport will back in 30 days. Actually 33 days..
    DAVID C.
    DAVID C.
    06:47 17 Jan 23
    Recently obtained a visa for myself and British passport for my partner..No hassle no immigration queueing. Great staff great service thank you Key Visa Thailand…..
    Christopher W.
    Christopher W.
    08:01 25 Nov 22
    key Visa has a proven track record. They have got me a retirement visa for years and renewed my passport without me having to go to Bangkok. They also got my daughter, born in Thailand, an English passport.Use Key Visa to sort out your retirement visa problems and for getting passports renewed or being obtained for citizens of dual nationalityExceptionally efficient
    finlay S.
    finlay S.
    10:06 24 Nov 22
    Had to renew my uk passport and chose key visa to deal with my application as I am up country in Chaiyaphum province.Great service from Darren and staff always quick and friendly replies to emails.Passport back in 11 weeks time it takes for uk to process.Collected by Key visa and posted by ems to me with old passport and letter to transfer visa stamps to new passport.Great service.
    Polsky E.
    Polsky E.
    01:56 11 Nov 22
    After attempting for 2 days to get a retirement visa myself with my Thai girlfriends help to no avail and being left totally frustrated I eventually gave up and contacted Darren. After consultation with Darren he calmly brought me back down to earth, reassuring me that the visa would be procured with little effort by myself. I left feeling very confident and reassured at what Darren had said. Yesterday I collected my passport with said visa for 15 months. Many thanks to Darren and team, Key Visa did a great job.
    Maurice P.
    Maurice P.
    10:51 21 Oct 22
    Having had a difficult time renewing my UK passport I have to thank Key Visa service for their excellent help in difficult times in successfully getting my updated passport. Covid has played a big part in delays from the passport office along with increased demand and the Ukraine conflict but for those non UK residents this has caused many delays. Darren and his staff have been most helpful in ensuring this was completed as quickly as possible and I thoroughly recommend their service to anyone who are looking for this type of service. Many thanks for a five star service.
    Nicholas D.
    Nicholas D.
    22:35 19 Aug 22
    In difficult times they got the job done. UK passport renewal in 2022. My only gripe is my emails and phone calls went unanswered during the process. I was rude to the lady in the office. Sorry about that. When we asked for my (old) passport to be sent back on short notice for the 90 day renewal they sent it back immediately. Thanks guys. Sorry for the trouble
    Chris H.
    Chris H.
    04:22 06 Jul 22
    Passport renewal
    Brian C.
    Brian C.
    03:58 15 Jun 22
    I have used Key Visa since moving to Thailand over 3 years ago. Darren quickly helped sort out my VISA, back then and arranged for me to open a Bank Account with Bangkok Bank which is invaluable and a must for any long term stay or ex pat. Also directed me to some one who helped me get Motorbike and Driving Licence. 3 years later and on this occasion I asked them to arrange a new 50 page UK passport along with renew VISA etc. Highly recommend Darren and his staff of front office ladies to get you sorted. Thanks
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