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I have seen this many times in my career, unfortunately if the visa is now illegible then the immigration cannot honor the visa, also the visa was obtained outside of Thailand so it cannot be re-instated by the immigration office within Thailand, it is the same rule if you loose your passport you also loose the visa, if you have a long stay visa issued by the immigration office (i.e. retirement visa) then the immigration can re-instate the visa at their discretion.